Redder Ltd – Terms and Conditions of Business

Effective Date: These Terms and Conditions take effect on the earlier of (a) the Client’s acceptance of a proposal, or (b) payment of any invoice issued by Redder Ltd.

Company: Redder Ltd (“Redder”, “we”, “us”, “our”)

Client: The person or organisation purchasing services (“you”, “your”)

1. Application of Terms

1.1 These Terms apply to all services provided by Redder Ltd.

1.2 Acceptance of any proposal, quotation, or instruction to proceed constitutes acceptance of these Terms.

1.3 These Terms override any previous agreements unless agreed in writing.

2. Services

2.1 Services include (but are not limited to):

• Website design and development
• Website hosting (UK-based infrastructure)
• Email hosting services
• Website maintenance and support
• Digital marketing services
• Consultancy and strategy

2.2 The scope of work will be defined in your proposal or agreement.

3. Fees & Payment Terms

3.1 Fees are set out in proposals or invoices.

3.2 Project Work

• Typically invoiced in staged payments
• Payment due within 30 days

3.3 Ongoing Services (Support, Hosting, Marketing)

• Monthly billing → 7 days payment terms
• Quarterly billing → 14 days payment terms
• Annual billing → 30 days payment terms

3.4 All ongoing services are billed in advance.

3.5 Late payments may result in:

• Interest (1.5% per month or £30/week, whichever is higher)
• Suspension of services

3.6 Redder reserves the right to suspend services for overdue accounts.

4. Client Responsibilities

4.1 You agree to:

• Provide timely content and approvals
• Appoint a single project contact
• Ensure all supplied materials are lawful and licensed

4.2 Delays caused by you may:

• Extend timelines
• Result in additional charges (up to 25%)

4.3 Projects may be paused or closed if required materials are not provided.

5. Project Acceptance

5.1 Work is deemed accepted if no issues are raised within 21 days of delivery.

5.2 After acceptance, additional changes may be chargeable.

6. Intellectual Property (IP)

6.1 You retain ownership of content you provide.

6.2 Redder retains ownership of:

• Website code
• Design systems
• Frameworks and reusable components

6.3 You are granted a non-exclusive, perpetual licence to use deliverables for your website.

6.4 You may not duplicate or reuse designs/code for other projects without permission.

6.5 Third-party assets remain subject to their own licences.

7. Hosting Services

7.1 Hosting includes:

• UK-based servers
• Monitoring, security, and maintenance
• Technical support during working hours

7.2 Data Location

All primary hosting infrastructure is located in the United Kingdom

7.3 Backups

• Regular backups are taken
• Stored in a separate data centre
• Used for disaster recovery only

7.4 Availability

We aim for high uptime but do not guarantee uninterrupted service

8. Email Hosting Services

8.1 Email hosting may include:

• Mailbox provisioning
• Spam filtering and security
• Basic support and configuration

8.2 You are responsible for:

• Email content and compliance
• Managing mailbox usage

8.3 Redder is not responsible for:

• Email delivery failures outside our control
• Third-party email filtering issues

9. Hosting Term & Cancellation

9.1 Hosting, email, and maintenance services:

• Minimum term: 12 months (unless otherwise agreed)
• Rolling thereafter

9.2 Notice period:

• 3 months’ written notice required to terminate

9.3 No refunds for unused time once notice is given.

10. Maintenance & Support

10.1 Includes:

• Bug fixes
• Security updates
• Minor updates (within allocated hours)

10.2 Additional work is chargeable.

11. Data Protection & GDPR

11.1 You are the Data Controller; Redder is the Data Processor.

11.2 We process data only:

• On your instructions
• To deliver agreed services

11.3 We implement appropriate:

• Security measures
• Access controls

11.4 We may access data only where necessary for support and maintenance.

11.5 Backups may contain personal data and cannot always be selectively edited.

11.6 A separate Data Processing Agreement (DPA) applies.

12. Domains & Third-Party Services

12.1 Domains:

• May be registered and managed by Redder on your behalf
• Remain your property unless otherwise agreed

12.2 You remain responsible for:

• Domain renewal fees (unless included in your package)

12.3 Redder is not liable for:

• Domain expiry due to non-payment
• Third-party failures

13. Browser Compatibility

Websites are built for modern browsers. Future compatibility is not guaranteed.

14. Third-Party Changes

We are not responsible for issues caused by:

• Client changes
• Third-party developers
• External integrations

15. Confidentiality

Both parties agree to keep confidential information secure.

16. Limitation of Liability

16.1 We are not liable for:

• Loss of profit or business
• Indirect or consequential loss

16.2 Liability is capped at:

• Fees paid in the previous 12 months

17. Indemnity

You agree to indemnify Redder against claims arising from:

• Your content
• Legal non-compliance

18. Termination

18.1 Either party may terminate with written notice (subject to minimum terms).

18.2 Services may be suspended for:

• Non-payment
• Breach of terms

19. Design Credit

We may include a credit link unless agreed otherwise.

20. Force Majeure

We are not liable for events outside our control.

21. General

Invalid clauses do not affect the remainder.

22. Governing Law

England and Wales.

Registered Office Address:

Redder Ltd, Carlton House, Maundrell Road, Calne, Wiltshire, SN11 9PU