Privacy Policy – Redder Ltd

Last updated: 19 March 2026

1. Who We Are

Redder Ltd (“Redder”, “we”, “us”, “our”) is a UK-based digital agency providing website design, hosting, email hosting and marketing services.

If you have any questions about this policy or your data, you can contact us at:
📧 info@redder.co.uk

2. Introduction

We are committed to protecting your personal data and respecting your privacy.

This policy explains:

  • What data we collect
  • How we use it
  • Your rights
  • How we keep it secure

We comply with:

  • UK GDPR
  • Data Protection Act 2018

3. What Data We Collect

3.1 Information You Provide

You may provide personal data when you:

  • Contact us via forms, email or phone
  • Request a quote
  • Become a client
  • Subscribe to marketing

This may include:

  • Name
  • Email address
  • Phone number
  • Company details
  • Project information

3.2 Automatically Collected Data

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited

3.3 Client Website Data (Important)

If you are a Redder client, we may process personal data stored on your website or systems (e.g. customer data in your CMS).

👉 In these cases:

  • You are the Data Controller
  • We are the Data Processor

This is governed by our Data Processing Agreement (DPA).

4. How We Use Your Data

We use personal data to:

  • Respond to enquiries
  • Provide services
  • Manage client relationships
  • Improve our website
  • Send relevant marketing (where permitted)

5. Lawful Bases for Processing

We rely on the following legal bases:

  • Contract – to deliver services to you
  • Legitimate Interests – to run and improve our business
  • Consent – for marketing communications
  • Legal Obligation – where required

6. Marketing Communications

You may receive marketing communications if:

  • You have opted in; or
  • You are an existing client and we believe it is relevant

You can unsubscribe at any time via email or by contacting us.

7. Cookies

7.1 What Are Cookies?

Cookies are small text files stored on your device.

7.2 How We Use Cookies

We use cookies to:

  • Ensure the website functions correctly
  • Analyse website usage
  • Improve user experience

7.3 Types of Cookies We Use

Strictly Necessary Cookies

  • Required for core functionality

Analytics Cookies

  • Google Analytics (anonymised where possible)

Functional Cookies

  • Remember preferences

Third-Party Tools

  • Live chat (e.g. Tawk.to)
  • Marketing tools (e.g. ActiveCampaign)

7.4 Managing Cookies

You can control cookies via your browser settings.

We also provide a cookie consent mechanism where required.

8. Data Sharing

We may share your data with:

  • Hosting providers
  • Email service providers
  • Analytics providers
  • Software tools we use to deliver services

We ensure all third parties:

  • Process data securely
  • Comply with GDPR

We do not sell your personal data.

9. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g. UK IDTA or equivalent).

10. Data Retention

We retain personal data only as long as necessary:

  • While providing services
  • For legal/accounting purposes
  • For legitimate business needs

Backups may retain data for longer but are only used for disaster recovery.

11. Data Security

We implement appropriate technical and organisational measures, including:

  • Secure servers (UK-based hosting)
  • Access controls
  • Monitoring and logging
  • Regular updates

However, no system is completely secure.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability

To exercise your rights, contact:
📧 info@redder.co.uk

We may need to verify your identity before responding.

13. Data Breaches

If a data breach occurs that affects your personal data, we will:

  • Investigate promptly
  • Notify you where required by law

14. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this policy from time to time.
Updates will be posted on this page.

16. Contact

For any privacy-related queries:
📧 info@redder.co.uk